Storage Wembley Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Wembley provides storage and related removal services to consumer and business customers in the United Kingdom. By placing a booking, using our services, or allowing goods to be handled or stored by us, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person, company or organisation requesting or using our services.
Services means storage, collection, delivery, handling, loading, unloading, packing, removal-related assistance and any associated services provided by Storage Wembley.
Goods means the items that you ask us to collect, move, handle, store or otherwise manage.
Contract means the agreement between you and Storage Wembley, incorporating these Terms and Conditions and any written quotation, booking confirmation or agreed variation in writing.
2. Scope of Services
Storage Wembley provides storage services and may provide associated removal-related and logistics services, including but not limited to:
Collection and delivery of goods;
Transportation of goods to and from storage;
Short-term and long-term storage;
Assistance with loading, unloading and positioning of goods as agreed.
The exact scope of services for each booking will be set out in our written quotation or booking confirmation. Any service not expressly included is deemed excluded.
3. Booking Process
3.1 You may request a quotation by providing details of the services required, including collection and destination addresses, access details, approximate volume or list of goods, and any special requirements.
3.2 Quotations are based on the information supplied by you and are subject to revision if that information is incorrect, incomplete or changes before or during the provision of services.
3.3 A booking is only confirmed when we issue a written confirmation setting out the agreed date, time window, services to be provided and the applicable charges. We may refuse a booking at our discretion.
3.4 You are responsible for ensuring that all information provided at the quotation and booking stages is accurate and complete, including access restrictions, parking availability, and any items requiring special handling.
4. Client Responsibilities
4.1 You must ensure adequate access for our vehicles and staff at collection and delivery points, including necessary parking permits or permissions. Delays or additional costs arising from lack of access or parking permissions may be charged to you.
4.2 You must ensure that goods are properly packed, labelled and prepared for transit and storage, unless we have expressly agreed to provide packing services. Fragile or high-value items must be clearly identified.
4.3 You must not present for removal or storage any goods that are hazardous, illegal, perishable, explosive, flammable, corrosive, toxic or otherwise prohibited by law or by these Terms and Conditions.
4.4 You are responsible for obtaining any permissions, licenses or consents required for us to gain access to premises, including permission from landlords, building managers or neighbours where relevant.
4.5 You must not ask our staff to do anything unlawful or unsafe, or to carry out tasks that fall outside the agreed services.
5. Prohibited and Restricted Items
5.1 The following items must not be submitted for storage or transport under any circumstances:
Illegal items, stolen goods or items obtained unlawfully;
Explosives, firearms, ammunition or weapons;
Flammable or combustible substances, including petrol, diesel, gas cylinders and solvents;
Chemicals, toxic or hazardous materials, including asbestos;
Perishable goods, foodstuffs, plants or living creatures;
Cash, bonds, securities, precious metals, jewellery or watches of significant value;
Items that emit strong odours or are likely to attract vermin.
5.2 Storage Wembley will have no liability for loss, damage or consequences arising from the inclusion of prohibited items, and you will be responsible for any costs, claims, losses or damages we incur as a result.
6. Price and Payment Terms
6.1 Charges for services will be set out in our quotation or booking confirmation. Unless otherwise stated, charges may include labour, vehicle use, storage fees, and any additional services requested.
6.2 We may require a deposit or full payment in advance to confirm a booking. Where payment in advance is required, we are not obliged to provide services until cleared funds have been received.
6.3 Ongoing storage fees are usually charged on a recurring basis, for example weekly or monthly, and are payable in advance for each billing period. Details will be specified in your contract or invoice.
6.4 Payment must be made using the methods we make available from time to time. You are responsible for ensuring that payments are made on or before the due date shown on your invoice.
6.5 If any payment is overdue, we may charge interest on the overdue amount at the statutory rate applicable to business-to-business or consumer debts, and we may suspend services or deny access to stored goods until all outstanding amounts are paid in full.
7. Changes, Delays and Additional Charges
7.1 If you wish to change the date, time, scope or nature of the services after booking confirmation, you must notify us as early as possible. We will use reasonable efforts to accommodate changes but cannot guarantee availability.
7.2 We reserve the right to adjust our charges if the actual work, time, distance, volume, access conditions or nature of the goods differs from that described at the time of quotation or booking.
7.3 We may charge reasonable additional fees for:
Waiting time caused by lack of access, keys or permits;
Extra labour required due to unexpected access issues, such as narrow staircases or lifts out of service;
Handling of items that were not disclosed or were misdescribed, such as oversized or exceptionally heavy items;
Additional journeys required as a result of inaccurate information.
8. Cancellations and Postponements
8.1 You may cancel or postpone a booking by giving us notice in writing. The following cancellation charges may apply, depending on the timing of your notice relative to the agreed service date:
More than seven days before the service date: no cancellation fee, and any deposit may be refunded or credited at our discretion.
Between two and seven days before the service date: a percentage of the quoted charges may be payable, up to a reasonable proportion of the expected cost.
Less than two days before the service date or on the service date itself: up to 100 percent of the quoted charges may be payable.
8.2 If you fail to be present, or fail to provide access to the premises at the agreed time, we may treat this as a cancellation on the day and charge accordingly.
8.3 We may cancel or postpone services where necessary due to circumstances beyond our reasonable control, including extreme weather, road closures, accidents, illness, equipment failure or other events of force majeure. In such cases, our liability will be limited to rescheduling the services or refunding any pre-paid charges for services not performed.
9. Access to Storage Units
9.1 Access to stored goods will be provided during our advertised opening hours or as otherwise agreed in writing. We may require reasonable notice for retrieval or inspection of goods.
9.2 We reserve the right to refuse access if you have outstanding payments or are in material breach of these Terms and Conditions.
9.3 We may open storage units or containers without prior notice if we have reasonable grounds to suspect that they contain prohibited goods, that they pose a risk to health or safety, or where we are required to do so by law or by an authorised authority.
10. Waste Regulations and Disposal of Items
10.1 Storage Wembley complies with relevant UK waste and environmental regulations. We will not handle, remove or dispose of waste items unless expressly agreed as part of a separate service and subject to applicable charges.
10.2 You must not use storage units or our vehicles to dispose of waste, hazardous materials, or items that are not intended to be stored. Any such misuse may result in additional charges for cleaning, disposal and any regulatory compliance costs.
10.3 Where you abandon goods or fail to collect them after termination of storage, we may, after giving any notice required by law, sell, recycle or dispose of the goods. Reasonable costs of sale, disposal, transport and administration will be deducted from any sale proceeds, with any balance held or returned to you where required by law.
11. Our Liability for Loss or Damage
11.1 We will exercise reasonable care and skill in providing our services. However, our liability is subject to the limitations set out in this section.
11.2 We are not liable for loss or damage arising from:
Acts or omissions by you, your agents or third parties present at the premises;
Inherent defects or vulnerabilities in the goods, including wear and tear, leakage, infestation, rust, mould or atmospheric conditions;
Failure by you to properly pack, protect or label goods, unless we have agreed to provide packing services and have been negligent in doing so;
Loss of data, software or electronic records stored on devices;
11.3 Our liability for loss of or damage to goods, whether in transit or storage, shall be limited to a reasonable sum per consignment or per storage unit, as stated in our quotation or contract, unless you have arranged additional cover or insurance.
11.4 We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under UK law.
11.5 We strongly recommend that you arrange suitable insurance cover for your goods to their full replacement value. Any insurance arranged by you is your own responsibility.
12. Claims and Time Limits
12.1 You must inspect goods as soon as reasonably practicable after collection or delivery from storage.
12.2 Any visible loss or damage must be notified to us in writing as soon as possible, and in any event within a reasonable period after discovery. You must provide reasonable evidence of the loss or damage.
12.3 Where you fail to notify us of any claim within a reasonable period, it may be more difficult for us to investigate, and this may affect your ability to recover any compensation.
13. Termination of Storage
13.1 You may terminate storage by giving us reasonable notice, paying all outstanding invoices and removing your goods by the agreed termination date.
13.2 We may terminate storage by giving you written notice if:
You fail to pay any sum due and such failure continues after any grace period we may allow;
You commit a serious breach of these Terms and Conditions or use the storage for unlawful purposes;
Your goods present a risk to people, property or the environment.
13.3 On termination, you must promptly pay all sums due and arrange collection of your goods. If you do not do so, we may exercise a lien over the goods, and subsequently sell, recycle or dispose of them in accordance with applicable law, applying any proceeds against amounts owed.
14. Data Protection and Privacy
14.1 We will process personal data in accordance with applicable UK data protection laws. This may include using your details for the purposes of managing your account, providing services, handling payments, and meeting legal obligations.
14.2 We may share necessary information with third parties such as payment processors, insurers and regulatory authorities where required for the performance of the contract or by law.
15. Complaints
15.1 If you are dissatisfied with any aspect of our services, you should raise your concerns with us as soon as possible so we can try to resolve the issue.
15.2 We will review your complaint and respond within a reasonable period, setting out any findings and, where appropriate, proposals to address the issue.
16. Variations to These Terms
16.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking or the commencement of storage will apply to that contract, unless a variation is agreed in writing.
16.2 Any variation or addition to these Terms and Conditions will only be binding if agreed in writing by an authorised representative of Storage Wembley.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 You and Storage Wembley agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the contract or the services provided.
By proceeding with a booking or by using our services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
